For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.
We ship within India and any international location.
We deliver your order within 3-15 working days due to covid post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days Ground-shipped orders are delivered to you between 5-10 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.smartgreens.in Online tracking usually goes live within 24-48 business hours post shipping.
The duration of dispatching an order depends on the type of order you have placed. Types of order are:
In-stock items (Items that we stock in our 4 warehouses across India: Gurgaon, Mumbai, Bangalore and Delhi): These items are dispatched the same or the next day of order placement.
JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.
Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.
We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.
At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.
Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don’t fall under this, consider yourself lucky!!
Dispatch of heavy products take more than the expected time:
Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled,which can either be downloaded from the respective state’s sales tax website or one has to physically go to the nearest sales tax office to procure the above.
Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.) The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.